FAQs – Debaj USA
Welcome to the Debaj USA FAQ page! Here, we answer the most common questions about our luxury Middle Eastern embroidered clothing, craftsmanship, and shopping experience.
1. What is Debaj USA?
Debaj USA is a luxury fashion brand specializing in handcrafted Middle Eastern clothing, including kaftans, thobes, abayas, bishts, and embroidered shawls. We combine traditional craftsmanship with modern elegance to create timeless, high-quality garments.
2. Are your products handmade?
Yes! Every Debaj USA garment is meticulously handcrafted by skilled artisans. We preserve the artistry of Middle Eastern embroidery, ensuring each piece is unique, authentic, and of the highest quality.
3. What materials do you use?
We use premium fabrics such as silk, cotton, and fine blends, chosen for comfort, durability, and luxury. All materials are sourced responsibly, keeping sustainability and artisan communities in mind.
4. How do I choose the right size?
Each product page includes a detailed sizing chart. We recommend measuring yourself carefully and referring to the chart to find your perfect fit. For assistance, our customer support team is happy to provide guidance.
5. Can I customize my order?
Yes, we offer customization on select pieces, including embroidery and size adjustments. Contact us directly for inquiries about custom designs.
6. How long will my order take to arrive?
Processing times vary depending on the item, as each garment is handcrafted. Typically, orders ship within 7–14 business days.
7. What is your return/exchange policy?
We accept returns or exchanges for unworn items within 14 days of delivery. Custom or personalized items are non-refundable. For detailed instructions, please visit our Returns & Exchanges page.
8. How should I care for my garment?
To maintain the beauty of your embroidered pieces, we recommend dry cleaning or gentle hand washing. Avoid harsh chemicals and direct sunlight to preserve the fabric and embroidery.
9. Where can I see Debaj USA collections?
Our collections are available online at Debaj USA. We have also showcased our designs at the World Fashion Festival, reflecting our recognition for craftsmanship and luxury.
Need more help?
If your question isn’t listed here, please contact our customer service team at info@debajusa.com, and we’ll be happy to assist you.